FAQS

Order Tracking and Shipping

• Where Can I Find My Tracking Number?
  Tracking details will be available once your item reaches the destination country. At that point, we can update you with the tracking number.
  You can also track your order here:  https://silentvortex.shop/apps/track123
• When Will My Order Ship?
  Your order will ship as soon as it has been processed by our warehouse. Our processing time is typically 3-5 business days, depending on the product design and item. Most items are made to order to ensure the highest quality for our customers.
  You will receive tracking information by email within 3-5 business days after placing your order.
• Expedited Shipping (Paid Service)
  To upgrade to expedited shipping, contact us at info@silentvortex.shop.
• My Order Status Says "Delivered" But I Haven't Received It
  Please reach out to us at info@silentvortex.shop for assistance.
• What If My Order Is Not Delivered On Time?
  For expedited shipping that takes more than 25 days, we will refund the shipping cost. If the order is not delivered after 60 days, we can either resend the item or provide a full refund.
• There's an Issue with My Order
  For the fastest response, please email us or message us on Facebook.
• How Long Does It Take to Process a Return/Exchange?
  We typically process returns and exchanges within 48 hours of receiving your package.

2. International Customers

• Why Isn’t This Product Available to Ship to My Country?
  Some licensed products are limited to specific countries due to licensing agreements.
• Do You Ship Internationally?
  We currently ship to over 50 countries.
• How Long Will My Order Take to Arrive?
  Shipping times vary based on your country and the shipping method chosen.
• Will I Have to Pay Duties and Taxes?
  Depending on the laws of your country, you may be required to pay duties and taxes.

3. Returns & Exchanges

• How Do I Return or Exchange an Item?
  We want you to love your purchase, and we strive to offer the highest quality products. If for any reason you're not satisfied, you can return it for a refund or exchange it for another item within 30 days of receiving your order.
• Merchandise must be returned within 30 days of receipt.
• Merchandise must be unworn and unwashed.
• Merchandise must have all original tags attached.
• Sale or clearance items, except those with quality issues, are not eligible for return.
• Returns/Exchanges Process
  You can return your product for store credit, exchange for another product, or request a refund to your original payment method. Please note that shipping charges are non-refundable, and we typically do not provide return shipping labels.
  To begin your return or exchange, please email us at info@silentvortex.shop.
  When returning an item, follow these steps:
• Refunds
  The tracking number for your return is required for processing your refund. If you don’t provide it, you may lose your eligibility for a refund.
  Refunds will typically be processed within 5-7 business days after receiving your return.
• Shipping costs for returns are non-refundable.
• Import duties, taxes, and customs fees are not refundable.
• Products purchased with store credits or coupon codes are final sale and not eligible for returns or refunds.
  Store credits cannot be redeemed for cash, and orders placed with store credits from previous returns are not eligible for free returns.